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The Smart Choice Advantage: PACE Program Elements



Pronto NationWide Warranty

Nationwide Protection Plus Parts & Labor Warranty

As a Pronto Smart Choice Advantage member you will gain trust and confidence from your customers by offering the Protection Plus 36-Month / 36,000 mile Parts and Labor Warranty. This is a limited reimbursement warranty for a consumer which covers the originally installed part(s) and labor associated with said part, up to the original dollar amount listed on the original invoice for 36-months or 36,000 miles, whichever comes first.

Reimbursement up to $90 can be used towards a tow, jumpt start, lock-out, flat tire assistance, or fuel service effective 24-hours after qualifying repair for one year.

Shop Poster (PDF) Warranty Cling (PDF) Countermat (PDF) Warranty TriFold (PDF) Warranty Terms (PDF) Quick Facts (PDF)

Roadside Assistance

Roadside Assistance

For each qualifying repair you perform, show your customers you care about them and their vehicle with the added benefit of Roadside Assistance.

Customer must register the qualifying service or repair at within 30 days of such repair to receive a Roadside Assistance Reimbursement Pre-Approval Certificate. Reimbursement up to $90 can be used towards a tow, jumpt start, lock-out, flat tire assistance, or fuel service effective 24-hours after qualifying repair for one year.


Roadside Assistance Poster (PDF) Roadside TriFold (PDF)



PILL - Pronto Instant Local Labor

Pronto Instant Local Labor (PILL Program)

PILL program provides Immediate labor claim reimbursement for approved defective parts without all the normal hassle and wait. The PACE Members PILL program offers 4 hours of labor coverage (per calendar year). Coverage is for 12 months or 12,000 miles for parts bought from a Pronto Distributor. Read attached flyer for claim instructions.


Download the PILL Flyer (PDF format)


Auto IQ

Auto IQ

Delphi’s Auto IQ helps the service provider better explain needed repairs to customers resulting in more maintenance and repair services performed. It easily builds customer confidence in your service center and increases service retention and revenue. Service providers can show customers first-hand the need for repairs through detailed common vehicle systems diagrams while making technical terminology easier for the customer to understand. This tool is also excellent for training new technicians.


Give your customers another payment option, but no longer carry all of the risk that comes with financing customer purchases yourself. Stop worrying about collecting on your in-house accounts and sign up today! For more information contact your local Pronto representative today!

The AutoPass Program provides:

  • Quick credit decisions at the point of sale and online
  • A 6-Month Promotional Credit Plan that offers 6 months of deferred interest on purchases of $149 or more if paid in full within 6 months and required minimum monthly payments are made
  • Brand impact! YOUR business name printed on each credit card
  • Generous consumer credit limits
  • No annual fee for consumers
  • No initial set up fee
  • No minimum monthly sales volume required
  • Training program available for your employees
  • View the Presentation (PDF Format)
    Download the AutoPass Flyer (PDF Format)
    Visit the CFNAAutoPass Website

    Enterprise Car Rental Discounts

    For those repairs requiring an extended amount of time to complete, your customers are eligible for a discount on rentals from Enterprise. Pronto has teamed up with Enterprise to offer your customers savings on their car rental needs. As a Smart Choice program member, your customers can enjoy a great car at a special rate. And, pick-up is free! (Customers access their special pricing via the Entierprise website link from or


    Enterprise Information (PDF)


    Bolt On Technology

    Bolt On Technology

    Bolt On Technology boosts the auto repair and shop management process with collection of automotive software solutions that enhance daily shop functionality and repeat business.

    The service writer will have advanced notice of customer name, vehicle history and vehicle owners concerns before they ever enter the lobby. Once the service writer has inspected and determined the needed repair, estimates can be sent wirelessly direct to the customer for approval in an easy to read format.

    Become more efficient and profitable with Bolt On Technology software tools. Pronto Smart Choice members receive special discounts.


    ABS Road Hazard Plan

    ABS Road Hazard Warranty Plans for Customers

    Provide your customers with valuable protection by offering them the Nationwide Road Hazard Plan from Automotive Business Solutions. Your customers can save money on damaged tires with this no-hassle claim policy.


    ABS Flyer (PDF) ABS Data Sheet (PDF) ABS FAQs (PDF)



    Benefits for your Business

    Shop Identification Program

    Shop Identification Program

    First impressions are everything. Smart Choice members will gain more visibility to motorist by displaying the Pronto Auto Service brand identification tools. Pronto offers a number of exterior sign options and interior point-of-sale aids.


    2021 Shop Identification Materials (PDF) ShopID Intro Page (PDF) Menu Board Order Form (PDF)


    Cintas Uniform Program

    Cintas is your one-stop source for retail-inspired workwear creating a branded look your competitors can't match.

    A uniform rental program makes life easier by providing durable, comfortable garments and hassle-free service to help employees look their best. Plus, there is no laundry to do, no uniforms to buy, and no repairs or maintenance to waste your time and money.



    Cintas Flyer (PDF) Cintas Services Overview (PDF)


    Pronto Location Finder

    Your Very Own Pronto Web Page

    Today’s consumers reach for their smart phones & computers more than ever when searching for repair shop options in their local markets. Pronto Smart Choice members will stand out-front with an individual webpage linked from the Pronto location finder.

    When consumers visit or, they have the ability to search for local Pronto Service Centers by state or zip code. When consumers click on your shop name, your businessown unique page will appear listing your address, phone, shop hours, repair services, website and other key services and shop information.


    Shop Management Solutions

    Pronto Shop Management Solutions

    Looking for a shop management system? Pronto Smart Choice members can receive a “new subscriber” offer from Mitchel1 and R.O. Writer. The Mitchell1® Shop Management System allows shops to order parts electronically from their local Pronto Member at a discount (discounts vary by quarter). In addition, the Mitchell1 TeamWorks feature will keep you connected to every customer that comes through the door.

    The R.O. Writer Shop Management System allows you to take control of your business. This software centralizes your activities to improve communication and organization. In addition, improve key categories such as service writing, time management, inventory management, business management, accounting, profitability and more.

    Direct Shop
    Shop Management
    Information Sheet

    (PDF format)
    Identifix Website
    R.O. Writer
    Shop Management
    Information Sheet

    (PDF format)
    Shop Management
    Information Sheet

    (PDF format)
    Mitchell1 on YouTube
    Shop Management
    Information Sheet

    (PDF format)
    AMS Protractor
    Information Sheet

    (PDF format)

    Smart Choice members qualify for special "new subscriber" offers on all products.

    Identifix - Direct Hit / Tech Repair Hotline

    Identifx DirectHit

    Direct-Hit by Identifix delivers all data, tools and information necessary to help automotive repair professionals run their shops as efficiently, accurately and profitably as possible, by allowing them to save shop time–every day and on every car. Using Direct-Hit means more cars, less time and increased performance of both the shop technicians and the shop as a whole.

    Identifix Repair Hotline

    Live technical assistance for professional shop owners and technicians seeking a trusted second opinion and additional expertise on tough vehicle issues. When you don’t have time to puzzle through a tough problem, the Identifix Repair Hotline is staffed by over 45 OE factory-trained ASE Master, L1 Carline Specialists waiting to help.

    Identifix Sales Sheet (PDF) Direct Hit Brochure (PDF) Virtual Tech Repair Hotline Brochure (PDF)



    RepairPoint from Delphi

    Pronto shops automatically receive access to RepairPoint, the Delphi-powered website that puts everythign a shop needs in order to provide excellent service in one easy-to-use place.

    RepairPoint One Pager (PDF)


    Federated Insurance

    Federated Insurance

    Receive valuable, custom designed insurance protection specifically tailored for automotive repair facilities through the Federated
    Insurance program. Pronto has teamed up with Federated Insurance to offer shops a host of coverage options. Auto Parts Shield™ provides your business with coverages including blanket limit, property in transit, defective product and faulty work, and property off premises.

    Pronto Smart Choice members receive discounted premiums. To learn more about how Federated Insurance can protect your business and property, go to



    Introducing FluidRX Vital Fluids Analysis

    Fluid Rx Diagnostics allows industry professionals and consumers alike to determine when fluid services are needed based on the true condition of automotive lubricants.Fluid Rx Diagnostics is now the leader in automotive fluid testing. For more information, please visit the Fluid RX Diagnostics website.

    FluidRX One Pager (PDF) FluidRX Brochure (PDF)




    RepairPal is the #1 online site for automotive service and information with over 4 million visitors monthly. They provide consumers with service estimates, shop referrals and guaranteed pricing. In addition, RepairPal provides service centers with a shop certification process and an average of 8-10 customer leads per month.

    Pronto Auto Service Centers enjoy special program benefits!

    Unisource Capital

    Unisource Capital

    Unisource Capital is your single professional source for shop equipment leasing to fit your specific business situation.

    Unisource provides quality leasing programs, low rates, and additional services unmatched by anyone in the industry. Unisource gives you a host of leasing solutions that work best for your business with the ultimate goal of making more money!

    360 Payments - NEW!

    Does your shop accept credit cards? Learn how to reduce your costs! PRONTO has teamed up with 360 Payments, the auto industry's leading credit card processing company with a reputation for low prices and high customer service. Together, PRONTO and 360 Payments offers their members exclusive savings. 360 guarantees to match or beat your current processing fees!

    Benefits of working with 360 Payments and PRONTO include:
    • Free equipment - a $300 value
    • No contracts
    • Flat-rate pricing for all US shops
    • Canadian processing available
    • Industry-leading customer service
    • Integration with 20+ SMS platforms
    • Exclusive Text to Pay feature

    360 Payments is a merchant services company specializing in the automotive industry. We focus on providing white glove customer service with competitive rates so you can focus on growing your business. Our company always considers the clients’ best interests prior to beginning a relationship and this is the main reason that PRONTO has chosen 360 Payments.


    Redcap Shuttle on Demand - NEW!

    Replace your shuttle with a powerful solution requiring no assets, no personnel and delivers an on-demand, service center branded customer experience.

    Modernize your customer experience and easily coordinate pickups and drop-offs for any service customer. Shuttle OnDemand replaces your existing personnel, vehicles and insurance with an on-demand, asset free solution.

    Give your customers an option to carry on with their day without a loaner, freeing up the availability of the fleet.


    Pronto Scholarships


    National Pronto Association is pleased to offer twelve $2,500 annual scholarships to the sons, daughters, or employees of their Pronto Auto Service program, who are choosing an automotive career path. These scholarships are funded by National Pronto and its warehouse distributor members. They are available to any active Pronto Auto Service Center currently purchasing from a Pronto member.

    Students who are attending any 2 or 4 year accredited college, any ASE/NATEF certified post-secondary automotive/ heavy duty/ collision technician training program or any licensed and accredited vocational school are eligible for these awards. Students who are graduating high school and heading to any of those post-secondary programs also qualify.

    Eligible students may apply online at this site.

    An added benefit to applicants is that Pronto is one of more than thirty other organizations and donors who also award scholarships to students who apply at this site. Each student's complete application will be considered by every organization where they meet that group's qualifications. Last year more than 50 students received multiple scholarships from their one application.

  • Download the Pronto Scholarship Flyer Pronto Scholarships (PDF format)

    Training Opportunities

    ASE Certification Test Reimbursement - Enter the PSC Master Tech of the Year Award

    ASE Certification Test Reimbursement

    Promote your knowledge, experience, skills and professionalism to customers by becoming ASE Certified.

    To obtain ASE Certification, register for and take one or more of ASE’s 40-plus exams. The tests are grouped into specialties. After passing at least one exam and providing proof of two years of relevant work experience, the test taker becomes ASE Certified. Upon successfully achieving ASE Certification or Recertification, Pronto will reimburse the technician’s per test fees. To remain certified, those with ASE credentials must be retested every five years.

    To claim your reimbursement, simply fill out the ASE Claim Form and return to your local Pronto supplier for certification. Please allow four
    to six weeks for processing.

    ASE Brochure & Claim Form (PDF) Enter the 2021 PSC Master Technician of the Year Award (PDF)


    The Group Training Academy

    The Group Training Academy

    The Group Academy (Sponsored by Pronto) is a service center training website for automotive technicians, service advisors, and business owners with hundreds of hours of streaming content covering all aspects of your business. Diagnostic and technical training, selling and customer service skills, and business management training are all designed with the service center in mind. Our training approach offers online courses 24/7 through a variety of delivery methods including self-study courses, virtual classroom training, video on demand, and others.

    You'll have access to current need-to-know topics for continuing education and skills development. In addition there are ASE test prep training courses to help you pass the tests and get certified. The Group Academy is a full Learning Management System (LMS) meaning as an owner/manager you will have full access to the site and each of your employee’s progress. Our system allows you to track, manage and report on the training progress of each of your employees. Take the guesswork out of training with The Group Training Academy.

    Classes vary in length, delivery method and price. As a Pronto Smart Choice member you will receive discounts on all cost-based classes
    for you and your entire shop.


    Shop Owner Coach

    Don't let another year go by. Take the first step!

    Shop Owner Coach and Pronto have teamed up to create the BEST Shop Owner Coaching / Training / Resource program for independent shop owners in North America.

    We have leading edge tools, knowledge, and people to help you improve your repair shop business operations. No matter how long you have been in the business or how big or small you are, we have a program just for you!

    • Find financial stability
    • Build your customer base
    • Build your winning team
    • Grow and add locations
    • Find work/life balance
    • Learn best practicies
    • Day-to-day operations

    Shop Owner Coach Flyer (PDF)


    Click here for Shop Owner Coach Login


    Marketing & Promotional Tools

    Direct Mail Marketing

    Direct Mail Marketing

    Promote your services to area motorists with targeted direct mail. Direct mail marketing is one of the easiest and most cost effective ways
    to increase your business consistently throughout the year. You can attract new and existing local customers by offering specials on the services your business provides. As a Pronto Smart Choice member, you can take advantage of great rates on custom, professionally prepared direct mail cards.


    Direct Mail Flyer (PDF) Direct Mail Order Form (PDF) Full Color Postcards (PDF) Sample Postcard Front (PDF)


    For more information on targeted consumer direct mail, please contact Pryor Marketing at 479-783-1904 or

    AutoShop Solutions

    AutoShop Solutions

    Grow your business and bring more cars to your bays! Autoshop Solutions offers a powerful turnkey package created to fit your marketing needs. With our Internet Marketing Success Package, your shop has everything it needs to be successful with one convenient monthly price..

    Spectrio Marketing Solutions Digital Boards & On-Hold Messaging

    Spectrio Digital Menu Boards

    Bring your shop to the digital age with these highly effective service menu boards and waiting area solutions.

    Spectrio Digital Menu Boards allow for a number of in-store benefits. Not only can shops promote their services and pricing, other features include the ability to call attention to in-store promotions, display the local weather, announce community events and many other types of relevant store and local information. Pronto Smart Choice members qualify for special discounts through Spectrio Marketing Solutions.


    On Hold Messaging

    OnHold Company provides you with skillfully crafted ads and the right audio image built around your brand, and tailored to make real connections with your calling customers. Choose the perfect on hold music and match it with the ideal voice at just the right tone and delivery.

    Pronto Smart Choice members receive special pricing for this program.


    Identifix Direct Market Customer Retention

    Customer Retention Marketing allows Pronto members to deploy automated, timely and effective marketing campaigns that drive measurable increases in:

    • Repeat Customer Visits
    • Customer Spend
    • Long-Term Customer Loyalty
    • Lifetime Customer Value

    Aftermarket shops that use Identifix Direct Market have increased their customer retention rates by 70% or more, versus shops that do not engage in targeted, customer retention marketing. Download our Pronto Sales Sheet on Direct Market in PDF format or visit Direct-Market | Identifix.

    Slip-N-Grip® Shop Supplies

    Slip-N-Grip® Shop Supplies

    It’s the little things that make a big difference. Impress your customers by showing how much you care for their vehicle with Slip-N-Grip vehicle protection products.

    Slip-N-Grip has dozens of products such as floor mat protectors, seat covers, steering wheel covers, parts bags and more. Slip-N-Grip also has a service reminder label printer for printing generic or fully custom labels.


    Oil Change Printer Order Form (PDF) Slip-N-Grip Info Sheet (PDF)



    Give your business a more professional and caring image with Slip-N-Grip vehicle protection products. For the complete list of products and ordering information, go to




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